Goodwill - Retail General Manager Job at Goodwill Of Greater Washington, Germantown, MD

  • Goodwill Of Greater Washington
  • Germantown, MD

Job Description

Job Description

Job Description

Exciting and diverse retail leadership opportunity in a dynamic work environment.  We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential.  You captain the ship!  Lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP).  403(b)/401(k) plan with match available after 1 year.  Bonus eligible.

Essential Competencies:

  • Develops Direct Reports and Others.
  • Drives for Results.
  • Managing Diversity.
  • Customer Focus.
  • Building Effective Teams.
  • Process Management.
  • Functional and Technical Skills.


Key Responsibilities and Accountabilities:

  • Develops, coaches and trains all direct reports in the business unit.
  • Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
  • Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
  • Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
  • Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
  • Maintains effective email, phone and face to face communication.
  • Understands competition in the trading area and is prepared to react to competitive situations.
  • Responsible for all presentation standards and merchandising standards on the sales floor.
  • Responsible for maintaining a safe environment for costumers & employees.
  • Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
  • Complies with and enforces company policies, standards and values.
  • Participates in special projects, attends meetings.
  • Performs all other duties as assigned.

Supervisory Responsibility:
This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Required Qualifications:

  • Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
  • High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
  • Ability to communicate clearly and effectively in English, both verbally and in writing.
  • Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
  • Must have a personal vehicle to use when making cash deposits from the store.
  • Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
  • We are looking for candidates that have the sales floor and production/stockroom experience.

Job Tags

Temporary work, Flexible hours

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