Job Description

Hands-on experience with Cisco Enhanced Packet Core products and 5G call flow troubleshooting.

• Ability to develop, execute, and refine network test plans, and document results in formal test reports.
• Experience designing and implementing lab equipment upgrades and new feature rollouts.
• Ability to build migration guides and support lab-to-production migration activity, including Production First Office Application (FOA) nights.
• Working knowledge of network design principles - resiliency, self-recovery, scalability, and Quality of Service (QoS) - to support design and architecture consultation.
• Familiarity with reviewing and applying Cisco security alerts/advisories to network products.
• Experience evaluating and reviewing implementation procedures for scheduled network changes, including risk/impact assessment.
• Ability to troubleshoot and support production network hardware and configuration issues during live deployments.
• Working knowledge of TAC/HTTS escalation processes - able to advise and share network knowledge without taking ownership of a Service Request.
• Strong communication and presentation skills for conducting knowledge transfer and informal training sessions with customer staff.
• Ability to produce clear, professional documentation (test reports, migration guides, QBR reporting, service review materials).
• Comfortable participating in recurring customer-facing meetings (weekly conference calls, monthly service reviews) and articulating technical status to non-technical stakeholders.

For applications and inquiries, contact:hirings@openkyber.com

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