Job Description

About Blackbird Health Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland—and we’re growing into new markets in 2027. At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you’ll join a collaborative, supportive, and innovative team that’s shaping the future of pediatric mental health care. If you’re passionate about helping children and families while growing your career, Blackbird is the place to make an impact. Join us and help change mental health care for children for the better! As a Billing Specialist at Blackbird Health, you will join our growing Revenue Cycle Management (RCM) team under the direction of the Senior Manager of RCM. In this role, you will manage insurance Accounts Receivable (A/R) and serve as a key point of contact for patients and families navigating billing or insurance questions. You will resolve denied claims, handle payment posting and refunds, verify patient eligibility, and collaborate closely with clinicians to ensure a seamless, supportive billing experience. Outstanding communication skills with a strong focus on customer service and patient advocacy. Resolve insurance claim denials and work directly with insurance providers, payers, and third parties to ensure timely and accurate claim reimbursement based on contracted rates. Investigate claim denials via insurance portals to resubmit clean claims or draft formal appeals when necessary. Contact patients and families via phone, email, and patient engagement platforms to update insurance or payment details, set up payment plans, and answer billing inquiries. Process credit card payments, review and process insurance and patient refunds, and ensure patient responsibility is accurately reflected on invoices. Partner with Blackbird clinicians and internal teams to resolve billing issues related to patient payments or insurance coverage. 2–4 years of healthcare billing experience working with insurance companies and EHR/PM systems (e.g., AthenaHealth, Epic, eClinicalWorks).

• 1–3 years of experience in a customer service setting.
• In-depth knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology.
• Prior billing experience in a behavioral health or pediatric healthcare setting.

Comprehensive medical, dental, and vision coverage available on day 1 of employment

• Employer-paid life insurance coverage
• Excellent administrative support and opportunities for long-term career growth
• To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together.

“Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.

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